Patient Resources

New patients
What to expect & how to prepare

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Patient portal
Manage your care online

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Insurance
Plans we accept

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Office policies
Scheduling, medical records, etc.

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FAQs
Common questions answered

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Welcome to ENMA

We’re glad you’ve chosen Endocrinology Nuclear Medicine Associates for your specialty care. To ensure your first visit goes smoothly, please review the steps below before your appointment.

New patient contact

Phone: (210) 223-5483

Phone Hours: Mon to Fri, 8 am – 12 pm | 1:30 – 4 pm

Fax: 1-210-223-5492

Before your first visit

1. Request an appointment

Please call us at (210) 223-5483 or use our online contact form. A referral from your primary care physician is required.

2. Have your records faxed

Ask your referring physician to fax your medical records to our fax line: 1-210-223-5492. Records must be received before your appointment.

3. Arrive 15 minutes early

Plan to arrive early to complete check-in paperwork. Suite #374 is located at 1303 McCullough Ave inside the Methodist Professional Plaza.

Referral required

ENMA is a specialty practice. A referral from a primary care or specialist physician is required for new patients.

Our Patient Portal

ENMA + Healow App Promo
At Endocrinology Nuclear Medicine Associates, we provide a reliable, efficient, secure patient portal through Healow. With Healow, you can access your health information online anytime, anywhere.

Below is the practice code for Endocrinology Nuclear Medicine Associates — powered by CommuniCare.

Practice code: C A D J C D

Questions? Contact Us!

For assistance, call:
(210) 223-5483

Submit an online inquiry:
Healow’s Help Center

Access your Healow patient portal

Log in

  The patient portal is for established ENMA patients only. New patients should call (210) 223-5483 to schedule a first appointment. Do not submit protected health information via email or the contact form.

Accepted Insurance Plans

Commercial

Aetna
Ambetter
BCBS
CHAMPVA
Cigna
Community First
Curative
Humana
Multiplan
Oscar Health Insurance
Tricare West Region
United Healthcare

Medicare

Aetna
Allwell/Superior
BCBS
Community First
HealthSpring/Wellmed
Humana Gold/Wellmed
Medicare NGS/Novitas Traditional
United Healthcare
WellCare Medicare Adv
WellMed Medicare Adv
Don’t see your plan?

Call our office, and we’ll verify your benefits and let you know if we’re able to see you as a participating provider.

Phone: (210) 223-5483

  Co-pays and cost-sharing are due at the time of service. Please bring your insurance card to every visit. Insurance participation can change, so please confirm coverage with your carrier before scheduling.

Office Policies

Appointments & Cancellations

Please call the office to schedule an appointment. If you’re a new patient, please remember to have your medical records faxed to our office from your primary care physician or referring doctor before your visit.

If you need to cancel or reschedule, please notify our office at least 24 hours in advance. This helps us serve all our patients better. Please keep in mind that missed appointments without notice may result in a no-show fee, including for new patient visits. Repeated no-shows may affect your ability to schedule future appointments.

Communications

Please use the contact form for general inquiries only. Any personal health information should be communicated via fax or the patient portal.

Medical Records Request

To ensure confidentiality, please submit medical record requests via email or by calling our office directly, in compliance with HIPAA regulations regarding patient consent. After we have received your request, please allow 7 to 10 business days for processing.

Billing & Insurance

To ensure we can file your insurance for your appointments, please bring a current insurance card. If there are any changes to your information, kindly inform our staff. We accept most health insurance plans. Please review the list of our in-network health insurance plans.

  • All co-payments, deductibles, co-insurances, and any outstanding balances must be paid at check-in.
  • Any amounts owed by the patient are due immediately. If you are unable to pay the full amount, please contact the billing office to discuss financial arrangements.

For questions regarding insurance or billing, feel free to reach out to our business office at (210) 223-5483.

HIPAA & Privacy

Your privacy is important to us. Endocrinology Nuclear Medicine Associates complies with all HIPAA regulations governing the use and disclosure of protected health information. A copy of our Notice of Privacy Practices is available at the front desk or upon request.

Prescription Refills

Refill requests require 2–3 business days to process. Request refills through the patient portal or by calling during phone hours. Refills will not be processed after hours or on weekends. Certain medications require an office visit before refills can be authorized.

After-Hours & Emergencies

A nurse is available by phone for urgent after-hours medical questions. For life-threatening emergencies, please call 911 or go to your nearest emergency room. Do not use the patient portal or contact form for urgent matters.

Frequently Asked Questions

Appointments

Do I need a referral to become a patient?

Yes. Endocrinology Nuclear Medicine Associates is a specialty practice and requires a referral from your primary care or specialist physician. Please have your referring physician fax your records to 1-210-223-5492 before your appointment.

How long is a new patient appointment?

A typical new patient appointment is designed to be thorough, lasting 60 minutes from the moment you check in to when you check out. We want to ensure you have all your questions answered and feel comfortable every step of the way.

Can I schedule a telemedicine virtual visit as a new patient?
Unfortunately, our telemedicine virtual visits are limited to specific appointment types, such as lab results reviews, and are available only for established patients.

Procedures

Is radioactive iodine (I-131) therapy safe?

Yes. I-131 therapy is a well-established, FDA-approved treatment that has been used safely for decades. Your physician will review your specific case, provide preparation instructions, and answer any questions you have before proceeding. You may also get more information about radioiodine from the Society of Nuclear Medicine and Molecular Imaging.

Is isolation necessary after I-131 therapy?

Whether the patient needs to isolate after I-131 treatment depends on the dose received and the individual clearance rate, but in most cases, yes, the patient will need to take precautions for a few days to a couple of weeks to protect others from low-level radiation exposure.

Typical isolation timelines:

Low-dose therapy: Often 3-5 days of isolation, sometimes at home with strict precautions.

High-dose therapy: Usually a full week with similar precautions.

 

How is a thyroid scan performed?

A thyroid scan is an imaging procedure that utilizes radiotracers, a special camera, and a computer to visualize the shape, size, and structure of the thyroid gland. This scan helps identify areas of overactivity or underactivity within the thyroid.

During the procedure, a healthcare provider administers a safe, radioactive material known as a radiotracer, which can be given in either liquid or pill form. The radiotracer travels through the bloodstream and is absorbed by the thyroid gland.

As the thyroid scan is conducted, special cameras detect the radioactivity, allowing a computer to generate detailed images of the thyroid. In these images, overactive or abnormal areas of the thyroid will appear enlarged and notably “bright,” highlighting any irregularities present in the gland.

Here’s how a thyroid scan works:

  1. A technician (often a radiology or nuclear medicine technologist) will give the patient radioactive iodine (a radiotracer) in pill form to swallow. The radiotracer will have little to no taste.
  2. After the thyroid has absorbed the radiotracer, the patient will be asked to lie down on an exam table with their neck extended backward.
  3. The technician will position the medical camera over the patient’s neck and take a series of images at different angles. It’s important to remain still while the camera is taking pictures.
  4. The patient may need to wait until the provider determines if they have enough images. Sometimes, the technician takes additional pictures to better visualize certain areas of the thyroid. There’s no need to worry if they need to take additional pictures.

The entire thyroid scan procedure takes about 20-30 minutes to complete.

How is a DEXA scan performed?

A dual X-ray absorptiometry (DEXA/DXA) scan is a quick and painless procedure that evaluates a patient’s bone health. While it is similar to an X-ray, the DEXA scan specifically measures bone strength and mineral density rather than just imaging internal structures. Doctors utilize DEXA scans to screen for bone disorders such as osteoporosis, osteopenia, and other conditions that can silently weaken bones. This type of scan is an outpatient procedure, meaning a patient won’t have to stay overnight in a hospital.

Here’s how a bone density scan works:

  1. The patient will lie down belly up on a special X-ray table.
  2. A technician (often a radiology or nuclear medicine technologist) will help position the patient’s body by placing foam blocks under or around them to hold their legs in the proper position.
  3. The technician will pass the machine’s scanning arm over the patient’s body to take a picture of their bones. Technicians usually scan the patient’s hips and spine, but they may also scan other bones, such as the forearms.

The entire DEXA scan procedure takes about 10 minutes to complete. 

Billing & Insurance

What insurance plans do you accept?

Endocrinology Nuclear Medicine Associates accepts the majority of commercial health insurance plans, including Aetna, Blue Cross Blue Shield, Cigna, Humana, Tricare (West Region), and United Healthcare, among others. We also accept many Medicare insurance plans. For a complete list of insurances we accept, please refer to the Insurance section of this webpage.

What if I don't have insurance?

For assistance, please call our main office line. We’re happy to provide specific rates for certain visits or procedures for uninsured patients.

Ready to schedule a visit?

Call us at (210) 233-5483 or request an appointment online.